Click & Collect Safety Information

We can’t wait to have you back in our pizzerias, however, if you or anyone in your household are experiencing symptoms of COVID-19, please do not visit any of our pizzerias.

When visiting our pizzerias please ensure all Country, Government and Local guidelines are followed.

Please check the latest restrictions for your area by clicking the following - Ireland

Below, you will find several FAQ’s on our safety measures that we have in our pizzerias to keep you and our teams safe.

Do I have to wait outside?

Let us know you are here and then return to the waiting area outside. We’ll let you know when your order is ready to collect.

How can I collect my pizza?

To allow for physical distancing, we will place your order on the collection table for you to collect.

Is there a one way system in place?

Please follow our physical distancing measures which will be highlighted with floor markers where applicable.

Am I required to wear a face covering?

Yes, please wear a face covering when moving around our pizzerias unless you are exempt.

Is there a hand sanitising station?

Yes, a hand sanitiser station will be available for you at the entrance to the pizzeria.

What safety precautions are in place to protect customers and teams?

We’ve introduced a range of measures to keep our customers and teams safe and socially distant while still offering delicious food and great service. These include

  • New physically distanced layouts in our pizzerias.
  • Enhanced cleaning regimes that include the sanitisation of all contact surfaces at least every two hours.
  • A culture of handwashing which our teams complete every 20 minutes on top of normal handwashing that is needed to maintain food safety standards.
  • Enhanced health and wellbeing conversations and checks with our teams.

Why is your team not wearing PPE including gloves while preparing our food?

We are adhering to specific government advice with team members wearing face coverings (unless they are exempt where we ask them to wear a face shield) and are adhering to strict social distancing measures. Rather than wearing gloves which can lead to poor hygiene controls, our teams will follow a more robust process of handwashing on a regular basis (every 20 minutes).

How can you be sure COVID-19 doesn’t spread to food or packaging?

The latest scientific guidance from the government says there is little to no evidence that COVID-19 can be spread via food or packaging.

Do you check your teams’ temperatures before starting work, to ensure they are not asymptomatic or spreading the virus to your customers?

While government guidance is that temperature checking is not mandatory, we conduct daily and weekly health checks with our team members.

How can I be assured your pizzerias are adhering to the latest health and safety guidance?

Every pizzeria has been inspected by our Quality and Safety team and once they are satisfied that government guidance has been adhered to, including social distancing measures in addition to our own robust health and safety procedures, they’ll be provided with a signed and dated certificate to ensure the government guidance for social distancing processes is in place as well as our robust health and safety procedures.

What happens if a member of staff tests positive for COVID-19?

We have enacted our own internal Track and Trace system. If and when necessary, appropriate potential contacts are identified and isolated and customers will be contacted. We also work with external bodies where and when necessary.

Why do you not have your full menu available for Delivery and Click & Collect?

We are currently running a reduced menu to alleviate pressure on the kitchen and allow our teams to physically distance.

Can I use gift cards to pay online?

You will not be able to use gift cards for payment for Click & Collect online orders, however, you can use for telephone orders for takeaway collection, as they can only be used to pay in pizzeria.

My gift card is due to expire?

All gift cards due to expire between 10th March – 30th June 2021 have been extended to 31st August 2021. You can also still use for telephone orders for takeaway collection

Why can’t I use my Tesco vouchers for payment online?

Due to the type of voucher, we are unable to accept these to redeem online orders. Tesco has extended the validity of any unused tokens which have expired since May 2020 with further 12 months and you will be able to use these once we are open to dine-in.